Listed below are management features common to all Protractor Editions:

Point-of-Sale (POS) software designed to be used by your Service Managers at their Service Desks, all day long.
Intuitive, Graphical User Interface (GUI) similar to Microsoft Office.
Microsoft SQL Server 2000 database which provides complete reliability, security, and a virtually unlimited database size.
User-defined Service or Retail Profit Centers (stores within a store).
Built-in or user-defined Service Categories for each Service-type Profit Center or Sales Departments for each Retail-type Profit Center.
Powerful Contact and Vehicle management features for unlimited Contacts, Contact Categories, Contact Sites, Vehicles, and Groups of fleet Vehicles.
Built-in Maintenance Plan templates and authoring tools to create your own.
Vehicle Maintenance History records automatically maintained, and Service Reminders automatically generated based on the assigned Maintenance Plan.
Built-in Common Complaints templates and authoring tools to create your own.
Built-in Pinpoint Inspection templates and authoring tools to create your own.
Perpetual Materials inventory with fractional quantities, differing buy / sell case lots, and powerful sell pricing options.
Perpetual Supplies inventory for accurate expense tracking (both for in-house consumption and supplies used in the shop).
Built-in Service Package (Kit) templates and authoring tools to describe commonly-sold combinations of Labor, Materials and Supplies.
All Common Complaints, Pinpoint Inspections, Materials, Supplies and Service Packages organized by Service Category for sales and expense reporting.
New Work Wizard collects customers’ complaints, service requests, inspection requests, then reviews deferred and upcoming work, and schedules an appointment with promised completion time quickly and efficiently.
Scheduling system organizes appointments and promised job completion times by No-Shows, Today's Work, Work-on-Hold and Future Work.
Workflow management system follows individual jobs through through all work stages including: Tech Assignment, Inspections, Tech Reporting, Estimating, Customer Authorizations, Tech Instructions and Invoicing.